Years of Experience
Customer Accounts Managed
NPS
Partnerships Built
January 2024 – Present
HolaPlace | Remote, Spain
I currently lead Customer Success at HolaPlace, where I reengineered the revenue model through AI-powered automation and predictive lifecycle frameworks. I reduced manual CS workload by 40%, increased conversion rates by 15%, and deployed retention engines informed by behavioral signal mapping. I also represent the company at strategic summits, advocating for machine-learning–driven CS expansion.
August 2023- January 2024
HolaPlace | Remote, Spain
During HolaPlace’s high-velocity growth phase, I led the design of scalable onboarding simulations, elevated NPS from 66 to 92, and systematized OKR reviews to align CS with revenue teams. I built hybrid incentive loops that unlocked new expansion corridors without increasing headcount.
October 2021 – August 2023
Uniplaces | Remote, Portugal
I managed high-stakes B2B accounts across Europe, the US, and LATAM, securing 33+ strategic alliances. I led the restructuring of retention flows and created data-led operational models to supervise a team of CS interns. Adoption rates rose by 12% through predictive GTM alignment.
April - August 2023
ACRC | Remote, France
I architected AI-first CRM engines to scale cross-border customer engagement. I deployed funnel segmentation automation and growth triggers that led to 48 new account activations, turning CRM from a tracking tool into a predictive growth asset.
April 2020 - September 2021
Joymar Stone | On-site, Spain
I modernized the GTM strategy of a legacy industrial brand, integrated scalable CRM layers, and boosted qualified inbound by 60%. This opened new B2B markets and triggered sustained lead conversion through event-based automations.
January 2016 - March 2020
Mármoles y Piedras Mirón | Hybrid, Spain
Before “Customer Success” had a name in this sector, I was already building the operational rails for it. I unified digital acquisition, lead nurturing, and early CRM systems to create the first scalable revenue playbook for a traditional Spanish manufacturer.
2025
Remote, Spain
Best practices for remote collaboration, leadership, and employee engagement in distributed SaaS teams
2025
Remote, Spain
Strategic frameworks for digital business growth, customer-centric innovation and cross-functional alignment
2025
Remote, Spain
Lifecycle management, customer retention, playbook design, and success metrics
2025
Remote, Spain
Customer Success leadership strategies, stakeholder communication, expansion planning, and health score optimization
2025
Remote, Spain
SaaS onboarding, churn reduction, proactive engagement, and success plan execution
April - May 2018
Spanish Diplomatic School | Madrid, Spain
Led masterclasses on non-verbal diplomacy, cross-cultural communication, and strategic presence. Shared frameworks for soft power execution with future leaders in international relations.
September - December 2017
Spanish Ministry of Foreign Affairs and Cooperation | Madrid, Spain
Worked within the Foreign Trade Directorate on bilateral positioning and geopolitical intelligence. Supported Spain’s international negotiations and provided analysis for institutional visits and export strategy.
May - August 2017
Embassy of Spain in the United Kingdom | London, UK
Produced strategic briefing papers on UK–Spain investment and Brexit diplomacy. Drafted official documents for the Prime Minister’s institutional visit. Participated in high-level policy coordination at ambassadorial level.
June 2017
Oxford Gulf Countries Centre Summit | London, UK
Represented Spain in a high-level diplomatic summit hosted by the University of Oxford and GCC delegates. Contributed to policy workshops on strategic realignment, global cooperation, and geopolitical disruption.
September 2016
FESEI (Strategic Studies Foundation)| Madrid, Spain
I led research on cyberterrorism tactics and state-level threat infrastructure. Delivered a keynote on national cyber resilience and contributed to strategy frameworks for international intelligence coordination.
2017 – 2019
On-site | Madrid, Spain
Graduate diploma in diplomacy, international law, economic development, and policy strategy. Recipient of governmental grant. Top 5% of academic cohort.
2017
On-site | London, UK
Selected for elite academic performance. Focused on strategic execution, international business systems, and geopolitical governance.
2016
On-site | NYC, USA
Immersive program in U.S. performance metrics, multicultural management, and organizational scaling.
2013-2017
On-site | Madrid, Spain
Graduated with honours. Specialized in global trade, economic diplomacy, and EU regulatory frameworks.
