Hey, I’m Maria!

I'm a Head of Customer Success and Growth

Helping Tech Grow Through People-First Strategy

About me

Trajectory

Scenarios

Say Hello

Hey, I’m Maria!

I'm a Head of Customer Success and Growth

Helping Tech Grow Through People-First Strategy

About me

Trajectory

Scenarios

Say Hello

Hey, I’m Maria!


I'm a Head of Customer Success and Growth


Helping Tech Grow Through People-First Strategy


About me

Trajectory

Scenarios

Say Hello

Say Hello

Hey, I’m Maria!


I'm a Head of Customer Success and Growth


Helping Tech Grow Through People-First Strategy


About me

Trajectory

Scenarios

Say Hello

Say Hello

Strategic Focus: Remote OKR Execution | Cross-Functional Alignment | Scalable Team Cadence

Simulated Duration: 4 months

Services Provided: OKR Operating System Design, Async Ritual Frameworks, Strategic Visibility Layering, Cross-Org Momentum Architecture


Problem


In 2024, a fast-scaling tech scale-up in the AI infrastructure space doubled its headcount in just 9 months. Hiring velocity outpaced strategic alignment: Product, Customer Success, and GTM teams operated on desynchronized roadmaps, and decision-making cycles slowed by 38%.

The company operated fully remotely, with teams distributed across six time zones. Sprints were chaotic, OKR reviews arrived late, and success metrics varied widely by team. Over 70% of OKRs were defined without mutual visibility, and Customer Success attrition doubled in two quarters due to operational frustration.

The issue wasn't talent—it was the lack of a strategic operating system. What the company needed was a modular execution framework to replace dependency on ad-hoc leadership with autonomous coordination architecture.

Strategic Focus: Remote OKR Execution | Cross-Functional Alignment | Scalable Team Cadence

Simulated Duration: 4 months

Services Provided: OKR Operating System Design, Async Ritual Frameworks, Strategic Visibility Layering, Cross-Org Momentum Architecture


Problem


In 2024, a fast-scaling tech scale-up in the AI infrastructure space doubled its headcount in just 9 months. Hiring velocity outpaced strategic alignment: Product, Customer Success, and GTM teams operated on desynchronized roadmaps, and decision-making cycles slowed by 38%.

The company operated fully remotely, with teams distributed across six time zones. Sprints were chaotic, OKR reviews arrived late, and success metrics varied widely by team. Over 70% of OKRs were defined without mutual visibility, and Customer Success attrition doubled in two quarters due to operational frustration.

The issue wasn't talent—it was the lack of a strategic operating system. What the company needed was a modular execution framework to replace dependency on ad-hoc leadership with autonomous coordination architecture.

Strategic Focus: Remote OKR Execution | Cross-Functional Alignment | Scalable Team Cadence

Simulated Duration: 4 months

Services Provided: OKR Operating System Design, Async Ritual Frameworks, Strategic Visibility Layering, Cross-Org Momentum Architecture


Problem


In 2024, a fast-scaling tech scale-up in the AI infrastructure space doubled its headcount in just 9 months. Hiring velocity outpaced strategic alignment: Product, Customer Success, and GTM teams operated on desynchronized roadmaps, and decision-making cycles slowed by 38%.

The company operated fully remotely, with teams distributed across six time zones. Sprints were chaotic, OKR reviews arrived late, and success metrics varied widely by team. Over 70% of OKRs were defined without mutual visibility, and Customer Success attrition doubled in two quarters due to operational frustration.

The issue wasn't talent—it was the lack of a strategic operating system. What the company needed was a modular execution framework to replace dependency on ad-hoc leadership with autonomous coordination architecture.

Solution


I designed and deployed a remote-first operating system tailored for hypergrowth environments. It was built on four core pillars to orchestrate visibility, accountability, and momentum across departments:

  1. Async Weekly OKR Sync Layer. An architecture of weekly asynchronous check-ins hosted in Notion, with dashboards connected via Zapier to each team's key metrics. This enabled real-time progress visibility without unnecessary meetings and created a shared language for execution.

  2. Strategic Rhythm Architecture. Defined a scalable cadence for alignment rituals: monthly OKR kickoffs, biweekly Friction Checkpoints, and quarterly Re-Focus sessions. Each ritual generated actionable outputs tied to KPIs.

  3. Friction Intelligence Layer. Implemented a friction mapping system where each team reported weekly blockers using an effort/impact matrix. Recurrent bottlenecks were escalated into cross-functional strategic initiatives led by task forces.

  4. Ownership Design Framework. All multi-team projects were structured with explicit role assignments for Decision Maker (DM), Consulted Stakeholders (CS), and Execution Lead (EL). This eliminated "slow consensus" and activated execution clarity through distributed authority.


Simulated Business Impact


  • 92% cross-departmental OKR visibility (up from 24%).

  • 43% reduction in average decision latency across teams.

  • +32% quarterly completion rate of cross-functional initiatives.

  • Established a culture of autonomous execution without micromanagement.